Haaruka.co.in is a customer-focused brand committed to offering high-quality, authentic spiritual products for devotees. Our team takes great care at every stage to ensure that each product reflects purity and premium craftsmanship, so your experience with us remains meaningful and satisfying.
Refund and return timeline
- If you are not satisfied with your purchase for any reason, you may request a return within 7 days from the date you receive the product.
- To initiate a full refund , please write to us at our official support email with your order details and a brief description of the issue.
Eligibility for refund or exchange
Refunds or exchanges are offered in the following situations, subject to verification:
- You are not satisfied with the quality or authenticity of the product received.
- The product is damaged, defective, or significantly impacted during shipping.
- You have informed us with clear reasons for return or exchange and received confirmation from our customer support team before sending the product back.
Return process
Once your return or refund request is acknowledged by our customer care team, you will receive instructions on how to ship the product back to us.
- Pack the product securely along with all original packaging, accessories, and invoices.
- Ship the parcel via a reliable courier service with a valid tracking number, as the product remains your responsibility until it reaches us.
- Return shipping charges are to be borne by the customer unless explicitly communicated otherwise in writing.
- The refund or exchange will be processed only after the complete package is received and inspected by our team.
Refund for COD orders
For orders placed using Cash on Delivery (COD), the COD service charge paid to the logistics partner is non-refundable, as it is collected towards shipping and handling.
Product value eligible for refund (if approved) will be processed as per the conditions mentioned above, after the returned item is received and verified.
Contact for support
For any questions, clarifications, or to initiate a return, please contact our support team through the official email provided on Haaruka.co.in’s contact or support page, along with your order ID and registered mobile number.